I just need to get this out because I'm upset about it.
I sold a crochet pattern to someone at the end of December 2016. He messaged me yesterday saying that he had never received the item. I messaged him back saying that he purchased an electronic download, the link was in an email Etsy sent him. We had a few more emails back and forth about.
I refused to offer him a refund. I can't. It's an electronic download. If I offer a refund, I can never get the item he purchased back. And I'm sticking to my guns on this.
Now he left a 1-star review and my overall rating is down to 3 stars. I'm upset about this. My buyer didn't read the title, the first image (it has the word pattern on it), and the first line of the description. The second word of the title is "PATTERN".
I feel like I'm being punished for someone else's mistake and I'm worried it's going to affect future sales because my current rating is relatively low.